Contact Us

We're here to help! Reach out to us with any questions, concerns, or feedback about Vlynq.

Get in Touch

Email

For all inquiries, support requests, and general questions:

hiremylens.official@gmail.com

What We Can Help With

For Clients

  • • Job posting assistance
  • • Payment issues
  • • Videographer disputes
  • • Refund requests
  • • Platform features

For Videographers

  • • Account setup
  • • Payout issues
  • • Job application help
  • • Content library submissions
  • • Profile optimization

Response Time

We strive to respond to all inquiries within 24-48 hours during business days (Monday to Friday, 9 AM to 6 PM IST).

Business Information

  • Company: Vlynq
  • Registration: India
  • Business Hours: Monday - Friday, 9 AM - 6 PM IST
  • Support Email: hiremylens.official@gmail.com

Payment Partners

For payment-related issues, we work with the following partners:

Razorpay (Payments)

For payment processing issues, contact Vlynq support first. We will coordinate with Razorpay to resolve your issue.

Payoneer (Payouts)

For payout issues, contact Vlynq support first. We will coordinate with Payoneer to resolve your issue.

Before Contacting Support

For faster resolution, please have the following information ready:

  • Your account email address
  • Order or transaction ID (if applicable)
  • Job ID or reference number (if applicable)
  • Screenshots or error messages
  • Detailed description of the issue

Legal & Compliance

For legal, privacy, or compliance-related matters, please email us with "Legal" in the subject line.

Press & Media

For press inquiries and media requests, please contact us at the email above with "Press" in the subject line.

Thank you for using Vlynq. We appreciate your business and look forward to helping you get the perfect footage for your content needs.